- Abandon Report
- Add new Agent
- Add new Agent Extension
- Add new Announcement
- Add new DNIS
- Add new Holiday
- Add new Notifier User
- Add new Skill Extension
- Add new VDN
- Agent dashboard page
- Change user's password
- Device Clean-up Automation
- FreedomQ Dashboard
- FreedomQ FAQ
- How to configure skillsets for the agent dashboard and the bookmark bar
- How to create a new user
- How to diagnose call
- How to enable/disable the calls in queue feature
- How to enable/disable the freedomQ feature
- How to enable/disable the post call survey feature
- How to enable/disable the prescreen feature
- How to Inactivate/Reactivate user
- How to Lock/ Unlock user
- How to manage Abandon Call Configuration
- How to manage ACD at General Configuration
- How to manage Agent at Screen Pop Configuration
- How to manage Agent Extension at Screen Pop Configuration
- How to manage Announcement at General Configuration
- How to manage API User at General Configuration
- How to manage Calendar at FreedomQ Configuration
- How to manage Calendar at General Configuration
- How to manage Caller Info at Screen Pop Configuration
- How to manage Company at General Configuration
- How to manage Configuration at FCR & Repeat Call Configuration
- How to manage Contact Config at Social Message & Call browsing Configuration
- How to manage Contact Report Configuration
- How to manage Country Code at General Configuration
- How to manage CTI Link at Screen Pop Configuration
- How to manage Custom DLL at Screen Pop Configuration
- How to manage Device Type at General Configuration
- How to manage DNIS at Screen Pop Configuration
- How to manage FQ Config at FreedomQ Configuration
- How to manage FQ Mode at FreedomQ Configuration
- How to manage FQ Option at FreedomQ Configuration
- How to manage General at Screen Pop Configuration
- How to manage Holiday at FreedomQ Configuration
- How to manage IVR at General Configuration
- How to manage IVR Port at FreedomQ Configuration
- How to manage Location at General Configuration
- How to manage Message Template at Social Message & Call browsing Configuration
- How to manage Notifier Installer at Screen Pop Configuration
- How to manage Notifier Setting at Screen Pop Configuration
- How to manage Notifier User at Screen Pop Configuration
- How to manage Other Device at Screen Pop Configuration
- How to manage Phone Number Exclusion at FCR & Repeat Call Configuration
- How to manage Postcall Survey Configuration
- How to manage Report Management at General Configuration
- How to manage Role & Permission at General Configuration
- How to manage Site at General Configuration
- How to manage Skill Extension at Screen Pop Configuration
- How to manage Static Content List Configuration
- How to manage Survey Number at Postcall Survey Configuration
- How to manage System at General Configuration
- How to manage User at General Configuration
- How to manage User Setting at Screen Pop Configuration
- How to manage VDN at Screen Pop Configuration
- How to test the screen pop
- How to use Email Campaign Application
- Import from/Export to Excel file
- Manage trunk group information
- Manage user's role and permission
- Post Call Survey Report (PCS)
- Primas CX device type description
- Reset user's password
- Troubleshoot Page
Overview
Content Tools