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An Agent ID is an Avaya Agent Login ID. In order to add an agent ID into LinkScope Web Application.

Step-by-step guide

To add new an Agent:

  1. While logged into LinkScopeWeb, navigate to the following:  Configuration → Screen Pop→  Agent.



  2. Click  button . the Add popup is displayed.

  3. At the Add popup, you enter Agent ID, Agent Name, Agent Password, and select Agent Skill, Role.

  4. Then click image2019-8-13_17-37-41.pngbutton. 



      If the system shows this message, you created successfully a new Agent.