An Agent ID is an Avaya Agent Login ID. In order to add an agent ID into LinkScope Web Application.
Step-by-step guide
To add new an Agent:
- While logged into LinkScopeWeb, navigate to the following: Configuration → Screen Pop→ Agent.
- Click
button . the Add popup is displayed. - At the Add popup, you enter Agent ID, Agent Name, Agent Password, and select Agent Skill, Role.
- Then click
button. 
If the system shows this message, you created successfully a new Agent.
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