Primas CX User Guide
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Survey Number

Survey Number List

The system supports multi surveys. Create a new survey to start using the PCS(Postcall Survey) report

Survey Number Detail:

  • Survey Number: is the identity of the survey
  • Survey Name
  • Survey VDN: is used for auto survey when the agent ends the call first, the caller will be transferred to the survey app by Survey VDN
  • TextBotID: is user for SMS survey

Manage DNIS for Survey

Select Survey Number for DNIS, all the inbound calls from the DNIS will use the survey that is selected for it

  • DID: is used as Caller ID number when the system makes the survey callback/survey by SMS
  • Survey Number: able to use the different survey for each DNIS

Manage PostCall Survey Configuration

  1. Login Web app and go to menu Configuration → Postcall Survey →  PCS Configuration



  2. At Survey Configuration page, enter all your information. Then, click "Save Configuration" button.
    • Post Call Survey Features:  
      • 0 - None: Not proceed survey data and survey callback
      • 1 - Report Only: Proceed survey data but no survey callback
      • 2 - Do Post Call Survey and Report: Proceed survey data and survey callback 
    • Survey ASAP: Do survey callback for all inbound calls that the agent answered
    • Survey After Call Ended: For sample, the system will make survey callback after the inbound call ended in 60 seconds. 
    • Minimum Call Duration For Survey: Do survey callback for the calls which matche the minimum talking time to the agent. 
    • Post Chat Survey: Proceed Post Chat Survey 
    • Post Email Survey: Proceed Post Email Survey