Step-by-step guide
- Go to Linkscope Web application and if you're not already signed in, select Sign in.
From the Linkscope Web application, you click to Configuration → FCR & Repeat Call → Phone Number Exclusion at the menu.
ADD A PHONE NUMBER EXCLUSION
- Click button, the Add popup is displayed.
- From the Add popup, you enter Caller ID, Agent ID and select Note (option). Then click button.
If the system shows this message, you created successfully Phone Number Exclusion.
EDIT A PHONE NUMBER EXCLUSION
- On the Phone Number Exclusion List table, select any row you want to edit.
- Click
button on that row. The Edit popup is displayed. - Form Edit popup, you modify Note. Then click the button.
If the system shows this message, you edit successfully Phone Number Exclusion.
DELETE A PHONE NUMBER EXCLUSION
- On the Phone Number Exclusion List table, select any row you want to delete.
- Click
button on that row. - There're alert displays after you click to this button. Select OK.
If the system shows this message, you deleted successfully Phone Number Exclusion.
IMPORT FROM/ EXPORT TO AN EXCEL FILE
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