Primas CX User Guide
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Step-by-step guide

To add new the VDN:

  1. While logged into LinkScopeWeb, navigate to the following:  Configuration → Screen Pop→  VDN.


  2. Click  button . The Add popup is displayed.

  3. At the Add popup, you enter VDN, VDN Name, Route to Next VDN and select VDN Type, Associated DNIS, Language, Survey Number, Actual Queue, Media Type, Role. 

  4. Then click image2019-8-13_17-37-41.png button. 



     If the system shows this message, you created successfully a new VDN.