Primas CX User Guide
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Step-by-step guide


  • Go to Linkscope Web application and if you're not already signed in, select Sign in.

  • From the Linkscope Web application, you click to Configuration → Screen Pop→  Agent Extension at the menu.


ADD NEW AN AGENT EXTENSION

  1. Click  button, the Add popup is displayed.

  2. At the Add popup, you enter Extension and select Dept Name, Extension Type, ACDGroup ID, Registered (Y/N). Then click  button. 

    image2019-8-19_10-9-5.png

     If the system shows this message, you created successfully a new Agent Extension.

    image2019-8-13_17-41-32.png

EDIT AN AGENT EXTENSION

  1. On the Agent Extension List table, select any row you want to edit the Agent Extension. 



  2.  Click  button on that row. The Edit popup is displayed. 

  3. At Edit popup, you modify a new Extension Type, Dept Name, Registered (Y/N). Then click the image2019-8-13_17-37-41.png button. 



     If the system shows this message, you edited successfully Agent Extension..

    image2019-8-13_17-41-32.png

DELETE AN AGENT EXTENSION

  1. On the Agent Extension List table, select any row you want to delete the Agent Extension. 



  2. Click  button on that row.

  3.  There're alert displays after you click to this button. Select OK.



     If the system shows this message, you deleted successfully Agent Extension.



SEARCH AN AGENT EXTENSION

On the Agent Extension List table. You can search for an agent extension by searching the Extension, Extension Type, Dept Name or Registered field.

  1. Search by the Extension field:



  2. Search by the Extension Type field:

  3. Search by the  Dept Name field:



  4. Search by the Registered field:

IMPORT FROM/ EXPORT TO AN EXCEL FILE

  • To import data from excel file: 
  1. At select file (.xls) label, click Select files button.



  2. Select an excel file that you want to import and click Open button.



  3. Click the Import button.



  • To export data from excel file: 
  1. On the page below, click the Export Excel button.



  2. Check the File Name (default page name), Save as type (*XLS file). Then click Save button.