Primas CX User Guide
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Step-by-step guide

  • Go to Linkscope Web application and if you're not already signed in, select Sign in.

  • From the Linkscope Web application, you click to Configuration → FreedomQ →  IVR Port at the menu.


 ADD AN IVR PORT

  1. Click  button, the Add popup is displayed.

  2. From the Add popup, you enter Reserved Port, Port Number and select IVR Application, Inbound (T/F). Then click  button. 



     If the system shows this message, you created successfully IVR Port    .



EDIT AN IVR PORT

  1. On the IVR Port List table, select any row you want to edit.



  2. Click  button on that row. The Edit popup is displayed. 
  3. Form Edit popup, you modify a Reserved Port, Port Number and select IVR Application, Inbound (T/F). Then click the image2019-8-13_17-37-41.png button. 



    If the system shows this message, you edit successfully IVR Port.

DELETE AN IVR PORT

  1. On the IVR Port List table, select any row you want to deleted.



  2. Click  button on that row.

  3.  There're alert displays after you click to this button. Select OK.



     If the system shows this message, you deleted successfully another device.



IMPORT FROM/ EXPORT TO AN EXCEL FILE

  • To import data from excel file: 
  1. At select file (.xls) label, click Select files button.



  2. Select an excel file that you want to import and click Open button.



  3. Click the Import button.



  • To export data from excel file: 
  1. On the page below, click the Export Excel button.



  2. Check the File Name (default page name), Save as type (*XLS file). Then click Save button.