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Notifier
The main purpose of the Notifier is to provide a client to the Linkscope server to execute the actions on the call center agent PC which are needed for Linkscope features.
An important Linkscope use case is giving the agent information about the caller when a call arrives at the agent. The caller information consists of basic data like the caller phone number and the called number and additional data like customer number, name and other available information about the caller.
- Installation.
- Sign In to Notifier.
- Sign Out from Notifier.
- Common options:
- Auto update new version of Notifier.
- Auto update new version of Custom DLL.
- Update server IP address/ host name.
- Enable/ disable screen pop.
- Enable/ disable repeat caller pop (E-Pop).
- Enable/ disable disconnect caller callback pop (ReconX).
- Enable/ disable queue information.
- Enable/ disable OnePop.
- Show/ hide IVR information for debugging.
- Enable/ disable automatic sign in
Application Features
- Reset agent's password (review...)
- Change agent's password
- Import custom DLL file
- Set customer profile
- Using Call Trace
- Queue information
- Filter out a phone number
- Chat
- Move control
- Connection troubleshooting.
Web Application
- Authentication
- Dashboards
- Troubleshoot
- Screen Pop
- FreedomQ
- Queue Info
- Application
- Email Campaign
- Configurations
- Location
- Device Type
- Role & Premission
- Users
- IVR
- Country Code
- Holiday
- Message Template
- Email Template
- Report Management
- API Integration
- Screen pop configuration
- Info
- Trunk Group
- Phone Number
- FreedomQ configuration
- First Call Resolution (FCR) configuration
- Post Call Survey (PCS) configuration
- Abandom
- Static Content List
- Contact Report
- OmniCX configuration
- Enable/Disable features
- Reports
- FCR
- FCR Report
- FCR
- FCR
- Exclusion
- Abandon Report
- Contact Report
- PCS
- Report
- IVR Report
- FreedomQ Report
- FQ Summary
- FQ Offer
- FQ Callback Detail
- Contact Message Report
- System
- Performance Report
- Diagnostics
- Test screen pop using Simulation tool
- General
- System Info
- Database
- Test Web API
- WEB API Log
- Email Log
- Screen Pop
- Agent Call Detail
- Agent Activity
- Agent Summary
- ACD Agent Login
- Notifier Login
- Calls in Queue
- Recent Contacts
- Contact Message
- Device Registration
- Contact Detail
- Contact
- Contact Event
- Screen Pop
- IVR
- Device Trancing
- Test pop page
- FreedomQ
- Pending List
- Feature Status
- Q&A
- How to edit agent name in PCS report