The repeat caller information will notify the agent when the calls are from the repeat caller.
Step-by-step guide
USE ONEPOP
This information is displayed at the OnePop right.
DON'T USE ONEPOP
This information is displayed as a small dialog at the bottom right corner.
When the call end, it will be closed.
The data of the repeated calls at the call history:
1: times of the previous calls.
2: duration times of the previous calls.
3: skillset that the previous calls call to.
4: the agent that receives the call.
5: icon indicates that the call is answered by one or many agents.
6: contact type of the call (phone call/email/chat).
Border color depends on the number of days since the last previous call.
The number of days, the used color and message can be configured in the web application.
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