The repeat caller information will notify the agent when the calls are from the repeat caller.
USE ONEPOP
This information is displayed at the OnePop right.
DON'T USE ONEPOP
This information is displayed as a small dialog at the bottom right corner.
When the call end, it will be closed.
The data of the repeated calls at the call history:
1: times of the previous calls.
2: duration times of the previous calls.
3: skillset that the previous calls call to.
4: the agent that receives the call.
5: icon indicates that the call is answered by one or many agents.
6: contact type of the call (phone call/email/chat).
Border color depends on the number of days since the last previous call.
The number of days, the used color and message can be configured in the web application.
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