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NotifierNotifier

The main purpose of the Notifier is to provide a client to the Linkscope server to execute the actions on the call center agent PC which are needed for Linkscope features.
An important Linkscope use case is giving the agent information about the caller when a call arrives at the agent. The caller information consists of basic data like the caller phone number and the called number and additional data like customer number, name and other available information about the caller.

• Installation.
• Sign In to Notifier.
• Sign Out from Notifier.

• Close/ Exit Notifier.

• Common options:
  • Auto update new version of Notifier.
  • Auto update new version of Custom DLL.
  • Update server IP address/ host name.
  • Enable/ disable screen pop.
  • Enable/ disable repeat caller pop (E-Pop).
  • Enable/ disable disconnect caller callback pop (ReconX).
  • Enable/ disable queue information.
  • Enable/ disable OnePop.
  • Show/ hide IVR information for debugging.
  • Enable/ disable automatic sign in

  • Help Guide

  • Log file

• Application Features

  • Reset agent's password (review...)
  • Change agent's password
  • Import custom DLL file
  • Set customer profile
  • Using Call Trace

  • Using Phone Lookup

  • Help Guide

  • Log file

• Use OnePop for Screen Pop - all in one screen.
  • Show OnePop
  • Show contact history
  • Search contact
  • Show ePop
  • Show queue information
  • Quick reply email/chat
  • Using filter out
  • Move control
  • Update customer's phone number
  • Call to customer
  • Reconnect to customer
• Don't use OnePop for Screen Pop - many pop ups are opened.
• Show ePop
• Show queue information
• Quick reply email/chat
• Using filter out
• Move control
• Update customer's phone number
• Call to customer
Reconnect to customer

• • Show the repeat caller information

  • Queue information

  • Disconnected Caller callback (ReconX)

  • Filter out a phone number
  • Email
  • Chat
  • Move control
• Connection troubleshooting.

Web Application

• Authentication
  • Add a user
  • Manage user's role and permission
  • Change user's password
  • Inactivate / Reactivate user
  • Lock/ Unlock user
  • Reset user's password
• Dashboards
  • Troubleshoot
  • Screen Pop
  • FreedomQ
  • Queue Info
• Application
  • Email Campaign
• Configurations
  • General configuration
    • System
    • Company
    • Site
    • ACD
    • API User
    • DeptLocation
    • Device Type
    • Role & Premission
    • Users
    • IVR
    • Country Code
    • Holiday
    • Message Template
    • Email Template
    • Report Management
    • API Integration
  • Screen pop configuration 
    • General
    • CTI Link
    • Agent Feature
    • DNIS
    • VDN
    • Skill Extension
    • Agent Extension
    • Agent
    • Other Device
    • Notifier Setting
    • Custom DLL
    • Web Plugin
    • Notifier Installer
    • Notifier User
    • User Setting
    • Caller InforInfo
    • Trunk Group
    • Phone Number
  • FreedomQ configuration
    • VDN
    • FQ Config
    • FQ Option
    • FQ Mode
    • IVR Port
    • Calendar List
  • First Call Resolution (FCR) configuration 
    • Configuration
    • Phone Number Exclusion
  • Post Call Survey (PCS) configuration 
    • DNIS
    • PCS Configuration
    • PCS Report Option
    • Survey Number
  • Abandom
  • Social Message & Call browsing
    • General
    • VDN
    • Contact Config
    • Message Template
    • Contact Exclusion
    • User Channel
  • Static Content List
  • Contact Report
  • OmniCX configuration
• Enable/Disable features
  • FreedomQ
  • PCS
  • Prescreen
  • Calls in queue
• Reports
  • Screen pop report
  • FCR report
  • PCS report
  • FreedomQ report
  • OmniCX report
  Diagnostics
  • Inspect a call flow
  • Inspect screen pop information that sent to Notifier
  • View agent screen pop information
  • Inspect IVR log
  • Test pop page
  Test screen pop using Simulation tool
  • FCR  
    • FCR Report
    • FCR Exclusion
  • Abandon Report
  • Contact Report
  • PCS Report
  • IVR Report
  • FreedomQ Report
    • FQ Summary
    • FQ Offer
    • FQ Callback Detail
  • Contact Message Report
  • System 
    • Performance Report
• Diagnostics
  • Test screen pop using Simulation tool
  • General 
    • System Info
    • Database
    • Test Web API
    • WEB API Log
    • Email Log
  • Screen Pop
    • Agent Call Detail
    • Agent Activity
    • Agent Summary
    • ACD Agent Login
    • Notifier Login
    • Calls in Queue 
    • Recent Contacts
    • Contact Message
    • Device Registration
    • Contact Detail
      • Contact
      • Contact Event
      • Screen Pop
      • IVR
    • Device Trancing
    • Test pop page
  • FreedomQ
    • Pending List
  • Feature Status
• Q&A
  • How to edit agent name in PCS report

Call browsing

• How to request a call back
• How to chat with agent
• How to send email to agent
• How to share screen
• How to share video

Web Notifier

• Configure Web Notifier

• Get Started with Primas Web Notifier

• Install Web Notifier Chrome Extension

• Troubleshooting