Notifier

The main purpose of the Notifier is to provide a client to the Linkscope server to execute the actions on the call center agent PC which are needed for Linkscope features.
An important Linkscope use case is giving the agent information about the caller when a call arrives at the agent. The caller information consists of basic data like the caller phone number and the called number and additional data like customer number, name and other available information about the caller.

• Installation.
• Sign In to Notifier.
• Sign Out from Notifier.

• Close/ Exit Notifier.

• Common options:
  • Auto update new version of Notifier.
  • Auto update new version of Custom DLL.
  • Update server IP address/ host name.
  • Enable/ disable screen pop.
  • Enable/ disable repeat caller pop (E-Pop).
  • Enable/ disable disconnect caller callback pop (ReconX).
  • Enable/ disable queue information.
  • Enable/ disable OnePop.
  • Show/ hide IVR information for debugging.
  • Enable/ disable automatic sign in

  • Help Guide

  • Log file

• Application Features

  • Reset agent's password (review...)
  • Change agent's password
  • Import custom DLL file
  • Set customer profile
  • Using Call Trace

  • Using Phone Lookup

  • Show the repeat caller information

  • Queue information

  • Disconnected Caller callback (ReconX)

  • Filter out a phone number
  • Email
  • Chat
  • Move control
• Connection troubleshooting.

Web Application

• Authentication
  • Add a user
  • Manage user's role and permission
  • Change user's password
  • Inactivate / Reactivate user
  • Lock/ Unlock user
  • Reset user's password
• Dashboards
  • Troubleshoot
  • Screen Pop
• Configurations
  • General configuration
    • System
    • Company
    • Site
    • ACD
    • API User
    • Dept
    • Device Type
    • Role & Premission
    • Users
    • IVR
    • Country Code
  • Screen pop configuration 
    • General
    • CTI Link
    • DNIS
    • VDN
    • Skill Extension
    • Agent Extension
    • Agent
    • Other Device
    • Notifier Setting
    • Custom DLL
    • Notifier Installer
    • Notifier User
    • User Setting
    • Caller Infor
    • Trunk Group
  • FreedomQ configuration
    • VDN
    • FQ Config
    • FQ Option
    • FQ Mode
    • IVR Port
  • First Call Resolution (FCR) configuration 
    • Configuration
    • Phone Number Exclusion
  • Post Call Survey (PCS) configuration 
    • DNIS
    • PCS Configuration
    • PCS Report Option
    • Survey Number
  • Abandom
  • Social Message & Call browsing
    • General
    • VDN
    • Contact Config
    • Message Template
  • Static Content List
  • Contact Report
  • OmniCX configuration
• Enable/Disable features
  • FreedomQ
  • PCS
  • Prescreen
  • Calls in queue
• Reports
  • Screen pop report
  • FCR report
  • Abandon Report
  • Contact Report
  • PCS report
  • FreedomQ report
  • OmniCX report
• Diagnostics
  • Inspect a call flow
  • Inspect screen pop information that sent to Notifier
  • View agent screen pop information
  • Inspect IVR log
  • Test pop page
  • Test screen pop using Simulation tool
• Q&A
  • How to edit agent name in PCS report

Call browsing

• How to request a call back
• How to chat with agent
• How to send email to agent
• How to share screen