Primas CX User Guide

Close/ Exit Notifier.

• Auto update new version of Notifier.
• Auto update new version of Custom DLL.
• Update server IP address/ host name.
• Enable/ disable screen pop.
• Enable/ disable repeat caller pop (E-Pop).
• Enable/ disable disconnect caller callback pop (ReconX).
• Enable/ disable queue information.
• Enable/ disable OnePop.
• Show/ hide IVR information for debugging.
• Enable/ disable automatic sign in
• Reset agent's password (review...)
• Change agent's password
• Import custom DLL file
• Set customer profile
• Using Call Trace

• Using Phone Lookup

• Help Guide

• Log file

• Show OnePop
• Show contact history
• Search contact
• Show ePop
• Show queue information
• Quick reply email/chat
• Using filter out
• Move control
• Update customer's phone number
• Call to customer
• Reconnect to customer

• Add a user
• Manage user's role and permission
• Change user's password
• Inactivate / Reactivate user
• Lock/ Unlock user
• Reset user's password

• Troubleshoot
• Screen Pop

• General configuration
  • System
  • Company
  • Site
  • ACD
  • API User
  • Dept
  • Device Type
  • Role & Premission
  • Users
  • IVR
• Screen pop configuration 
  • General
  • CTI Link
  • DNIS
  • VDN
  • Skill Extension
  • Agent Extension
  • Agent
  • Other Device
  • Notifier Setting
  • Custom DLL
  • Notifier Installer
  • Notifier User
  • User Setting
  • Caller Infor
  • Trunk Group
• FreedomQ configuration
  • VDN
  • FQ Config
  • FQ Option
  • FQ Mode
  • IVR Port
• First Call Resolution (FCR) configuration 
  • Configuration
  • Phone Number Exclusion
• Post Call Survey (PCS) configuration 
  • DNIS
  • PCS Configuration
  • PCS Report Option
  • Survey Number
• Abandom
• Social Message & Call browsing
  • General
  • VDN
  • Contact Config
  • Message Template
• Static Content List
• Contact Report
• OmniCX configuration

• FreedomQ
• PCS
• Prescreen
• Calls in queue

• Screen pop report
• FCR report
• PCS report
• FreedomQ report
• OmniCX report

• Inspect a call flow
• Inspect screen pop information that sent to Notifier
• View agent screen pop information
• Inspect IVR log
• Test pop page
• Test screen pop using Simulation tool

• How to edit agent name in PCS report