Notifier
- Installation.
- Sign In to Notifier.
- Sign Out from Notifier.
- Common options:
- Auto update new version of Notifier.
- Auto update new version of Custom DLL.
- Update server IP address/ host name.
- Enable/ disable screen pop.
- Enable/ disable repeat caller pop (E-Pop).
- Enable/ disable disconnect caller callback pop (ReconX).
- Enable/ disable queue information.
- Enable/ disable OnePop.
- Show/ hide IVR information for debugging.
- Enable/ disable automatic sign in
- Reset agent's password (review...)
- Change agent's password
- Import custom DLL file
- Set customer profile
- Using Call Trace
Using Phone Lookup
- Use OnePop for Screen Pop - all in one screen.
- Show OnePop
- Show contact history
- Search contact
- Show ePop
- Show queue information
- Quick reply email/chat
- Using filter out
- Move control
- Update customer's phone number
- Call to customer
- Reconnect to customer
- Don't use OnePop for Screen Pop - many pop ups are opened.
- Show ePop
- Show queue information
- Quick reply email/chat
- Using filter out
- Move control
- Update customer's phone number
- Call to customer
- Reconnect to customer
- Connection troubleshooting.
Web Application
- Authentication
- Dashboards
- Troubleshoot
- Screen Pop
- Configurations
- General configuration
- System
- Company
- Site
- ACD
- API User
- Dept
- Device Type
- Role & Premission
- Users
- IVR
- Screen pop configuration
- General
- CTI Link
- DNIS
- VDN
- Skill Extension
- Agent Extension
- Agent
- Other Device
- Notifier Setting
- Custom DLL
- Notifier Installer
- Notifier User
- User Setting
- Caller Infor
- Trunk
- FreedomQ configuration
- VDN
- FQ Config
- FQ Option
- FQ Mode
- IVR Port
- First Call Resolution (FCR) configuration
- Configuration
- Phone Number Exclusion
- Post Call Survey (PCS) configuration
- DNIS
- PCS Configuration
- PCS Report Option
- Survey Number
- OmniCX configuration
- General configuration
- Enable/Disable features
- Reports
- Screen pop report
- FCR report
- PCS report
- FreedomQ report
- OmniCX report
- Diagnostics
- Inspect a call flow
- Inspect screen pop information that sent to Notifier
- View agent screen pop information
- Inspect IVR log
- Test pop page
- Test screen pop using Simulation tool
- Q&A
- How to edit agent name in PCS report
Call browsing
- How to request a call back
- How to chat with agent
- How to send email to agent
- How to share screen
- How to share video