Primas CX User Guide

Close/ Exit Notifier.

• Auto update new version of Notifier.
• Auto update new version of Custom DLL.
• Update server IP address/ host name.
• Enable/ disable screen pop.
• Enable/ disable repeat caller pop (E-Pop).
• Enable/ disable disconnect caller callback pop (ReconX).
• Enable/ disable queue information.
• Enable/ disable OnePop.
• Show/ hide IVR information for debugging.
• Enable/ disable automatic sign in
• Reset agent's password (review...)
• Change agent's password
• Import custom DLL file
• Set customer profile
• Using Call Trace

• Using Phone Lookup

• Help Guide

• Log file

• Show OnePop
• Show contact history
• Search contact
• Show ePop
• Show queue information
• Quick reply email/chat
• Using filter out
• Move control
• Update customer's phone number
• Call to customer
• Reconnect to customer

• Add a user
• Manage user's role and permission
• Change user's password
• Inactivate / reactivate user

• General configuration
• Screen pop configuration 
• First Call Resolution (FCR) configuration 
• Post Call Survey (PCS) configuration 
• FreedomQ configuration
• OmniCX configuration

• Screen pop report
• FCR report
• PCS report
• FreedomQ report
• OmniCX report

• Inspect a call flow
• Inspect screen pop information that sent to Notifier
• View agent screen pop information
• Inspect IVR log
• Test pop page
• Test screen pop using Simulation tool

• How to edit agent name in PCS report