Notifier
- Installation.
- Sign In to Notifier.
- Sign Out from Notifier.
- Common options:
- Auto update new version of Notifier.
- Auto update new version of Custom DLL.
- Update server IP address/ host name.
- Enable/ disable screen pop.
- Enable/ disable repeat caller pop (E-Pop).
- Enable/ disable disconnect caller callback pop (ReconX).
- Enable/ disable queue information.
- Enable/ disable OnePop.
- Show/ hide IVR information for debugging.
- Reset agent's password
- Change agent's password
- Use OnePop for Screen Pop - all in one screen.
- Connection troubleshooting.
Web Application
- Link to resources such as your service desk, questions & answers or a forum.
- List contacts for getting additional help.
Call browsing
- Include links to relevant external sites and services.
- Add other helpful information.
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