Primas CX User Guide
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Step-by-step guide

In order to enable/disable the prescreen feature, you go to Home > Configuration > FreedomQ > FQ Config page:

  1. If you want to enable/disable precreen 1, please check/uncheck to Offer Prescreen 1 and click Save Configuration.


2. If you want to enable/disable precreen 2, please click to edit button of the queue that .




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