Primas CX User Guide
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Mangager user's role and the permission lets you set the new role for any user's account, change the role  for any user's account,... from the Linkscope Web application.

Step-by-step guide

To manage the user's role and permission :

  1. From the Linkscope Web application, you click to Configuration → General →  Users at the menu.
  2. At All User table, select any row you want to set a new user's role.
  3. Click   button on that row, Set Role popup is displayed.

  4. On the Set Role popup, set the new role or add a new role for your user by clicking to the select box.
  5. Then click to Save User Role/s button to save you the select setting.

          If the system shows this message, you set successfully a user's role.
         
         Check it in All Users table: 

       


To delete the user's roles:

We CANNOT delete the roles in these cases below:

  • The default roles: Administrators, Agents, Managers, Supervisors
  • The roles that were assigned to the user(s)
  • The agent roles: the role we created with "Is Agent Role"


To create a new role:

  1. From the Linkscope Web application, you click to Configuration → General →  Role & Permission at the main menu.
  2. Click the "Add Role" button to open the "Add Role" pop:


  3. At the "Add Role" pop, check the "Is Agent Role" if you want to create an agent role:


  4. If we want to change a normal role to an agent role or otherwise, click "Is Agent Role":













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