Primas CX User Guide
Space shortcuts
Page tree
Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 5 Current »

Step-by-step guide

  • Login Web app and go to menu Configuration → Postcall Survey →  PCS Configuration



  • Form Survey Configuration, enter all your information. Then, click "Save Configuration" button.
    • Post Call Survey Features:  
      • 0 - None: Not proceed survey data and survey callback
      • 1 - Report Only: Proceed survey data but no survey callback
      • 2 - Do Post Call Survey and Report: Proceed survey data and survey callback 
    • Survey ASAP: Do survey callback for any call with agent answer 
    • Survey After Call Ended: For sample, the system will make survey callback after the inbound call ended in 60 seconds. 
    • Minimum Call Duration For Survey: Do survey callback for the call which matches the minimum talking time to the agent. 
    • Post Chat Survey: Proceed Post Chat Survey 
    • Post Email Survey: Proceed Post Email Survey



       If the system shows this message, you have updated PCS Configuration successfully.






  • No labels