The repeat caller information will notify the agent when the calls are from the repeat caller.
AGENTS USE ONEPOP
This information is displayed at the OnePop right.
AGENTS DON'T USE ONEPOP
This information is displayed as a small dialog at the bottom right.
Explain about the data of the repeated calls:
1: times of the previous calls.
2: duration times of the previous calls.
3: skillset that the previous calls call to.
4: the agent that receives the call.
5: icon indicates that the call is answered by one or many agents.
6: contact type of the call (phone call/email/chat).
Border color and message can be configured at web application.
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