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Close/ Exit Notifier.

• Auto update new version of Notifier.
• Auto update new version of Custom DLL.
• Update server IP address/ host name.
• Enable/ disable screen pop.
• Enable/ disable repeat caller pop (E-Pop).
• Enable/ disable disconnect caller callback pop (ReconX).
• Enable/ disable queue information.
• Enable/ disable OnePop.
• Show/ hide IVR information for debugging.
• Enable/ disable automatic sign in
• Reset agent's password (review...)
• Change agent's password
• Import custom DLL file
• Set customer profile
• Using Call Trace

• Using Phone Lookup

• Help Guide

• Log file

• Show OnePop
• Show contact history
• Search contact
• Show ePop
• Show queue information
• Quick reply email/chat
• Using filter out
• Move control
• Update customer's phone number
• Call to customer
• Reconnect to customer

• Add a user
• Manage user's role and permission
• Change user's password
• Inactivate / Reactivate user
• Lock/ Unlock user
• Reset user's password

• Troubleshoot
• Screen Pop

• General configuration
  • CommonSystem
  • Company
  • Site
  • ACD
  • API User
  • Dept
  • Device Type
  • Role & Premission
  • Users
  • IVR
• Screen pop configuration 
  • General
  • CTI Link
  • DNIS
  • VDN
  • Skill Extension
  • Agent Extension
  • Agent
  • Other Device
  • Notifier Setting
  • Custom DLL
  • Notifier Installer
  • Notifier User
  • User Setting
  • Caller Infor
  • Trunk
• FreedomQ configuration
  • VDN
  • FQ Config
  • FQ Option
  • FQ Mode
  • IVR Port
• First Call Resolution (FCR) configuration 
  • Configuration
  • Phone Number Exclusion
• Post Call Survey (PCS) configuration 
  FreedomQ configuration
  • DNIS
  • PCS Configuration
  • PCS Report Option
  • Survey Number
  • OmniCX configuration
• Enable/Disable features
  • FreedomQ
  • PCS
  • Prescreen
  • Calls in queue
• Reports
  • Screen pop report
  • FCR report
  • PCS report
  • FreedomQ report
  • OmniCX report
• Diagnostics
  • Inspect a call flow
  • Inspect screen pop information that sent to Notifier
  • View agent screen pop information
  • Inspect IVR log
  • Test pop page
  • Test screen pop using Simulation tool
• Q&A
  • How to edit agent name in PCS report