Notifier
- Installation.
- Sign In to Notifier.
- Sign Out from Notifier.
- Common options:
- Auto update new version of Notifier.
- Auto update new version of Custom DLL.
- Update server IP address/ host name.
- Enable/ disable screen pop.
- Enable/ disable repeat caller pop (E-Pop).
- Enable/ disable disconnect caller callback pop (ReconX).
- Enable/ disable queue information.
- Enable/ disable OnePop.
- Show/ hide IVR information for debugging.
- Enable/ disable auto sign in
- Reset agent's password (review...)
- Change agent's password
- Import custom DLL file
- Set customer profile
- Using Call Trace
Using Phone Lookup
Help Guide
Log file
- Use OnePop for Screen Pop - all in one screen.
- Show OnePop
- Show contact history
- Search contact
- Show ePop
- Show queue information
- Quick reply email/chat
- Using filter out
- Move control
- Update customer's phone number
- Call to customer
- Reconnect to customer
- Don't use OnePop for Screen Pop - many pop ups are opened.
- Show ePop
- Show queue information
- Quick reply email/chat
- Using filter out
- Move control
- Update customer's phone number
- Call to customer
- Reconnect to customer
- Connection troubleshooting.
Web Application
- Link to resources such as your service desk, questions & answers or a forum.
- List contacts for getting additional help.
Call browsing
- Include links to relevant external sites and services.
- Add other helpful information.