Primas CX User Guide
Space shortcuts
Page tree
Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

Version 1 Next »

When you want to turn on/ turn off the disconnect caller callback pop.

The ReconX pop is displayed when a call ends. The agent can then decide if the call was terminated unintentionally and call the customer back. The customer will then be directly connected to the Agent.

Step-by-step guide

To turn on/ turn off the disconnect caller callback pop

  1. From LinkScope Notifier, click on menu Features.
  2. Check/Unchecked ReconX to turn on/ turn off the disconnect caller callback pop.


This option only displays when you don't use OnePop screen.



  • No labels