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Notifier
- Installation.
- Sign In to Notifier.
- Sign Out from Notifier.
- Common options:
- Auto update new version of Notifier.
- Auto update new version of Custom DLL.
- Update server IP address/ host name.
- Enable/ disable screen pop.
- Enable/ disable repeat caller pop (E-Pop).
- Enable/ disable disconnect caller callback pop (ReconX).
- Enable/ disable queue information.
- Enable/ disable OnePop.
- Show/ hide IVR information for debugging.
- Enable/ disable automatic sign in
- Reset agent's password (review...)
- Change agent's password
- Import custom DLL file
- Set customer profile
- Using Call Trace
Using Phone Lookup
Log file
- Use OnePop for Screen Pop - all in one screen.
- Show OnePop
- Show contact history
- Search contact
- Show ePop
- Show queue information
- Quick reply email/chat
- Using filter out
- Move control
- Update customer's phone number
- Call to customer
- Reconnect to customer
- Don't use OnePop for Screen Pop - many pop ups are opened.
- Show ePop
- Show queue information
- Quick reply email/chat
- Using filter out
- Move control
- Update customer's phone number
- Call to customer
- Reconnect to customer
- Connection troubleshooting.
Web Application
- Authentication
- Add a user
- Manage user's role and permission
- Change user's password
- Inactivate / reactivate user
- Dashboards
- Configurations
- General configuration
- Screen pop configuration
- First Call Resolution (FCR) configuration
- Post Call Survey (PCS) configuration
- FreedomQ configuration
- OmniCX configuration
- Enable/Disable features
- Reports
- Screen pop report
- FCR report
- PCS report
- FreedomQ report
- OmniCX report
- Diagnostics
- Inspect a call flow
- Inspect screen pop information that sent to Notifier
- View agent screen pop information
- Inspect IVR log
- Test pop page
- Test screen pop using Simulation tool
- Q&A
- How to edit agent name in PCS report
Call browsing
- How to request a call back
- How to chat with agent
- How to send email to agent
- How to share screen
- How to share video
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