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  1. Guideline How To Use The Agent Dashboard

    -42-34.png agentdashboard kb-how-to-article … Agent skill set Calls In Queue All calls waiting in the queue Agent Signed Show how many agents signed in the specific skill set Oldest
    Primas CX User Guide • Aug 24, 2023

  2. How to manage API User at General Configuration

    based on the labels you select. Click to edit the macro and add or change labels. Related issues kb-how-to-article web-app
    Primas CX User Guide • Jul 27, 2023

  3. How to use Phone Lookup

    select. Click to edit the macro and add or change labels. Related issues kb-how-to-article … recent caller is displayed at the Phone Lookup field as the default value. Step-by-step guide The illustration and instruction below show you how to use Phone
    Primas CX User Guide • Aug 30, 2019

  4. How to enable/disable the post call survey feature

    and add or change labels. Related issues kb-how-to-article
    Primas CX User Guide • May 08, 2019

  5. How to manage Notifier Setting at Screen Pop Configuration

    . Related issues kb-how-to-article
    Primas CX User Guide • Aug 26, 2019

  6. How to enable/disable the calls in queue feature

    and add or change labels. Related issues kb-how-to-article
    Primas CX User Guide • May 09, 2019

  7. How to manage CTI Link at Screen Pop Configuration

    . Click to edit the macro and add or change labels. Related issues kb-how-to-article
    Primas CX User Guide • Dec 02, 2019

  8. How to manage User Setting at Screen Pop Configuration

    turn on this option, the screen pop will close when the call end. kb-how-to-article … This document guides how to configure the user setting. Step-by-step guide From the Linkscope Web application, you click to Configuration → Screen Pop
    Primas CX User Guide • Apr 24, 2023

  9. How to create a new user

    -47-0.png Related articles kb-how-to-article
    Primas CX User Guide • Jan 11, 2022

  10. Show the repeat caller information

    . Related issues kb-how-to-article
    Primas CX User Guide • Apr 28, 2021