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Survey Number

Survey Number List

The system supports multi surveys. Create a new survey to start using the PCS(Postcall Survey) report

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Survey Number Detail:

• Survey Number: is the identity of the survey
• Survey Name
• Survey VDN: is used for auto survey when the agent ends the call first, the caller will be transferred to the survey app by Survey VDN
• TextBotID: is user for SMS survey

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Manage DNIS for Survey

Select Survey Number for DNIS, all the inbound calls from the DNIS will use the survey that is selected for it

• DID: is used as Caller ID number when the system makes the survey callback/survey by SMS
• Survey Number: able to use the different survey for each DNIS

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Manage PostCall Survey Configuration

1. Login Web app and go to menu Configuration → Postcall Survey →  PCS Configuration
   
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2. At Survey Configuration page, enter all your information. Then, click "Save Configuration" button.
   • Post Call Survey Features:  
     • 0 - None: Notproceed survey data and survey callback
     • 1 - Report Only: Proceed survey data but no survey callback
     • 2 - Do Post Call Survey and Report: Proceed survey data and survey callback 
   • Survey ASAP: Do survey callback for

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1. • all inbound calls that the agent answer

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   • Survey After Call Ended: For sample, the system will make survey callback after the inbound call ended in 60 seconds. 
   • Minimum Call Duration For Survey: Do survey callback forthe

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1. • calls which

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1. • matche the minimum talking time to the agent. 
   • Post Chat Survey: Proceed Post Chat Survey 
   • Post Email Survey: Proceed Post Email Survey
     
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