Environment support: Asterisk

Enable General Wrap-up Time Feature

Location: Configuration > General > Screen Pop > Agent Feature > General configuration session

Checkbox: Enable Wrap Up Time

Enable wrap-up time feature for each skill and configure time wrapup

Prerequisite: [General Wrap-up Time] is enabled

Location: Configuration > General > Screen Pop > Skill Extension

Enable feature for skill:

Setup Wrapup Time (Seconds)