Environment support: Asterisk

Enable General Wrap-up Time Feature

Location: Configuration > General > Screen Pop > Agent Feature > General configuration session

Checkbox: Enable Wrap Up Time

Prerequisite: [General Wrap-up Time] is enabled

Location: Configuration > General > Screen Pop > Skill Extension

Enable feature for skill:

Primas CX User Guide > How to config the Wrap up Time feature > image2024-7-31_18-7-33.png

Setup Wrapup Time (Seconds)

Primas CX User Guide > How to config the Wrap up Time feature > image2024-7-31_18-8-20.png