Environment support: Asterisk
Enable General Wrap-up Time Feature
Location: Configuration > General > Screen Pop > Agent Feature > General configuration session
Checkbox: Enable Wrap Up Time
Enable wrap-up time feature for each skill and configure time wrapup
Prerequisite: [General Wrap-up Time] is enabled
Location: Configuration > General > Screen Pop > Skill Extension
Enable feature for skill:
Setup Wrapup Time (Seconds)
