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• The default roles: Administrators, Agents, Managers, Supervisors
• The roles that were assigned to the user(s)
• The agent roles: the role we created with "Is Agent Role"

To create a new role:

1. From the Linkscope Web application, you click to Configuration → General →  Role & Permission at the main menu.
2. Click the "Add Role" button to open the "Add Role" pop:
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3. At the "Add Role" pop, check the "Is Agent Role" if you want to create an agent role:
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4. If we want to change a normal role to an agent role or otherwise, click "Is Agent Role":
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