Step 0: First-time setup
This step only needs to do once if you haven't installed Primas Web Notifier yet.
Step 0.1: Install Primas Web Notifier (Chrome Extension)
Web Notifier helps to show screen pop to the agent. The extension only supports Google Chrome or MS Edge web browser
- If you use Chrome:
- Click here, it will open a new tab. In the new tab, click to install the extension.
- If you use MS Edge (Chromium):
Step 0.2: Configure Primas Web Notifier
Optional step: Pin the Primas Web Notifier icon
After installing the Primas Web Notifier, you should see this iconat the top-right of the web browser. If you don't see this icon, you can click on the icon at the top-right corner of the web browser, find the Primas Web Notifier, click the icon on the
It will pin the Primas Web Notifier extension to the browser toolbar so that you can find the extension easier.
Step 1: Prepare for the agent role
Option 1: Login to Agent Dashboard and Web Notifier automatically
Click here and wait until it shows you the Agent Dashboard page.
Step 2: Prepare for the ScheduleNOW
Access the ScheduleNOW demo page to act as a patient
Click here to access the ScheduleNOW self-service appointment page
Click here to access the ScheduleNOW patient portal page
- User: 1234567801
- Password: 12345678
Access the ScheduleNOW demo page to act as a clinical staff
Click here to access the ScheduleNOW back-office page
- User: support@primas.net
- Password: support01
Start demo
Patient with self-service tools
The patient makes appointments using the self-service page.
The patient receives a text message for appointment confirmation.
The patient texts confirm to confirm the appointments.
The patient texts review to review the appointments.
The patient texts cancel to cancel the appointment.
The system asks the patient ID (or employee ID)
The patient replies 1234567801
The system confirms if the patient wants to cancel the appointments.
The patient replies No.
The patient texts call to request a callback.
The system asks the patient ID (or employee ID)
The patient replies 1234567801
The system asks a reason for the contact.
The patient replies "I want to reschedule my appointments"
The patient waits to receive a callback.
The patient presses 1 twice.
The agent will receive a phone call with a popup to the ScheduleNOW and patient info.
The agent asks the patient to login into the patient portal to reschedule appointments.
The agent visits the website https://demo.schedulenow.us/patient
And login using their user name and the password:
- User: 1234567801
- Password: 12345678
The patient navigates to the Appointments tab and reschedules the appointments.
Phone call support
Place a phone call to 800.799.1613
Enter patient ID 1234567801
Wait for screen pop.
Note: the system will check the phone number matches the patient ID. You have to use the phone number that you registered with the patient ID for the demo.
Reset after demo
Go to back-office site.
Navigate to Tools > DB Backup
Click the "Reset demo DB" button.