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Survey Prompts

Opening spielThank you for choosing {Clinic Name}! To help us improve please let us know about your experience.
For the next 4 questions, on a scale from 1 to 5, where "5" is excellent and "1" is poor.
Q1How likely is it that you would recommend your medical provider to a friend or family member?
Q2Overall, how satisfied or dissatisfied were you with your last visit to our office?
Q3How easy or difficult was it to schedule your appointment at a time that was convenient for you?
Q4Overall, how do you rate the care you received from your provider?
Q5Is there anything we could have done to improve your last visit?

Logic:

  • A job on PrimasCX will pull all appointments in once per day.
  • The pulled appointment will be checked-out status and last updated one day before the current date.


PrimasCX web: https://cx1.soundline.io/primascx

User: linkscope/!Pr1m@as!Admin

Access Outreach Survey Application

  • Navigate to Application→ Phone Call Campaign. Click the "ModMed Appt Survey" campaign name.


Trigger manually pull appointment from ModMed to PrimasCX

  • Navigate to Configuration → General → Job Management.
  • With the App name ModMed Application, click the "Scheduler Configuration" button, it will open the Scheduler ModMed Application.
  • On the Scheduler ModMed Application page, click the edit button.
  • Then click "Try" to pull appointments from ModMed to PrimasCX.

Survey Report

  • Navigate to Report → Post Call Survey
  • Select Survey Detailed Report


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