2019 - Quick Start Guide Primas CX Web and Notifier

Configuration for a new agent from Primas Web Application

Logging on to LinkScope Web Application

The LinkScopeWeb management interface is browser-based and available to any user that is on the network physically or virtually (VPN)
It can be accessed by opening a browser and entering the following URL http://YOUR-SERVER-NAME/LinkScopeWeb
Upon first opening, you will be presented with a login (Please contact Primas or your support team for the username and password)

Step-by-step guide

Step 1: Add an Agent 

An Agent ID is an Avaya Agent Login ID. To add an agent ID into LinkScope Web Application, perform the following steps:

1. While logged into LinkScopeWeb, navigate to the following:  Configuration → Screen Pop→  Agent.
   
   
   
   
2. Click  button . the Add popup is displayed.
   
   
3. At the Add popup, you enter Agent ID, Agent Name, Agent Password, and select Agent Skill, Role.
   
   
4. Then click button. 
   
   
   
     If the system shows this message, you created successfully a new Agent.
   
   
   

Step 2: Add an Agent Extension

The Agent Extension is an Avaya Station ID (or Position ID). In order to add an agent extension into LinkScope Web Application, perform the following steps:

1. While logged into LinkScopeWeb, navigate to the following:  Configuration → Screen Pop→  Agent Extension.
   
   
   
   
2. Click  button, the Add popup is displayed.
   
   
3. At the Add popup, you enter Extension, Phone Number and select Extension Type, Role, Registered(Y/N), Allow Remote Login(Y/N), Enable WebRTC(Y/N).
   
   
4. Then click button. 
   
   
   
   If the system shows this message, you created successfully a new Agent Extension.
   
   

Step 3: Add the VDN 

The VDN is...

1. While logged into LinkScopeWeb, navigate to the following:  Configuration → Screen Pop→  VDN.
   
   
   
2. Click  button . The Add popup is displayed.
   
   
3. At the Add popup, you enter VDN, VDN Name, Route to Next VDN and select VDN Type, Associated DNIS, Language, Survey Number, Actual Queue, Media Type, Role. 
   
   
4. Then click  button. 
   
   
   
    If the system shows this message, you created successfully a new VDN.
   
   
   
   

Step 4: Add the Skill Extension

The Skill Extension is...

1. While logged into LinkScopeWeb, navigate to the following: Configuration → Screen Pop→  Skill Extension.
   
   
   
   
2. Click  button, the Add popup is displayed.
   
   
3. At the Add popup, you enter Skill Extension, Name, Skill ID and select Type, Role, Registered (Y/N).
   
   
4. Then click  button. 
   
   
    If the system shows this message, you created successfully a new Skill Extension.