Configuration for a new agent from Primas Web Application

Logging on to LinkScope Web Application

The LinkScopeWeb management interface is browser-based and available to any user that is on the network physically or virtually (VPN)
It can be accessed by opening a browser and entering the following URL http://YOUR-SERVER-NAME/LinkScopeWeb
Upon first opening, you will be presented with a login (Please contact Primas or your support team for the username and password)

Step-by-step guide

Step 1: Add an Agent 

An Agent ID is an Avaya Agent Login ID. To add an agent ID into LinkScope Web Application, perform the following steps:

Step 2: Add an Agent Extension

The Agent Extension is an Avaya Station ID (or Position ID). In order to add an agent extension into LinkScope Web Application, perform the following steps:

Step 3: Add the VDN 

The VDN is...

Step 4: Add the Skill Extension

The Skill Extension is...