...

• Access the DNIS page (Configuration > Screen Pop > DNIS)
  Image Modified
  
• Assign the DNIS(s) for the roles that the users can manage them
  Image Modified
  

Queue Info

Show info of queues that associate with the selected facility.

...

• Remove icon: allow the user to remove the callback item. This action will be recorded.
• No.: The order number.
• Phone Number: callback number.
• Estimated Callback Time: the time when the system could callback.
• Remain: The time remaining before callback. This value could be minus because no agent is available to answer the callback.
• Status:
  Queue: waiting for the callback.
  Calling: Start callback.
  Calling: Connected: The callback is answered.
  Failed: Busy/No Answer: The customer Reject/Not answer the callback or the phone number is busy.
  Failed: Abandon: The customer answers the callback and hangup before the agent answering.
  Calling: Wait In Queue: The customer accepts the callback and waits in queue for an agent to answer.
  Voluntary callback: The customer has a voluntary call before the system callback.
  The callback will be removed when the agent answers.
• Attempts: The number of times the item is called back.
• Last Callback Time:  The last time callback.
• Waitlist Time:  The time to create the callback.
• Queue: where the callback will be pushed to
• Selected Call Info
  message: The message of the caller when he accepted the callback offer
  audio_link: The voice message link to listen
  ANI: Callback Phone number
  calltime: the time of the inbound call where the caller accepted the callback offer
  Callback Time: Estimated Callback Time
  Offer Callback:  The time to create the callback.

Import/Export and Cleanup

...