A. Create an agent account.
- The agent needs an account to login the agent dashboard, navigate to the following: Configuration→ Screen Pop→ Agent
2. Click 
3. Enter Agent ID, Agent Name, Agent Password, Agents Skills and click Update button. The Agent Skills fields can choose more than one select
B. Login agent dashboard.
- While logged into LinkScopeWeb, navigate to the following: Dashboard->Agent
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3. At the agent login pop-up, the agent enters Extension, Agent ID, Password
4. Then click Login
BC. The agent dashboard
- The outbound calls.
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2. The states.
The states include AutoIn 
and Auxwork Auxwork 
2.1 The AutoIn button
This feature shows the open status of the agents
The agents click the AutoIn button 
to switch status to AutoIn
2.2 The AuxWork button 
This feature shows the close status of the agents
The agents click the AuxWork button 
to switch status to AuxWork AuxWork button or AutoIn button to change the working status
3. Logout.
Clicking this button
allows the agents to logout of the agent dashboard.
4. The hidden components.
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4.2 The switch call control 
This is call control when having incoming calls agents:
When incoming calls The agents , agents can click this switch to display the call control or hide on the agent dashboard.
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The screen pop consists of email pop, chat pop, UW pop, FCR popthe detailed information pops to go with the specific call.
Clicking this switch to display the screen pop or hide on the agent screen.
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The notification is a small notification in the right below of the screen.
Clicking this switch to display the notification or hide on the agent screen.
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The right side displays all information of any the focused row on the left table.
6. The detailed agent info.
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Contents | Description |
Extension | Extension of agents |
Agent ID | Agent ID |
Agent Name | Name of agents |
State | Work state |
Talk Time | Total time the agents spend talking to the customer |
Total Call | Total incoming call |
Total Answer | Total calls are answered |
Total Abandon | Total calls are abandoned |
Total Open | Total time the agents open in AutoIn status |
Total Close | Total time the agents open in AuxWork status |
Last Login | The last login time of the agents |
Last Time In State | The last time in the state of agents |
Activity | All detailed activity of agents |
7. The detailed agent infoagent activity report.
At the detailed agent info table, the agents click the blue arrow 
to go to the agent activity report.
This is the agent activity report.
7.1 Search
The agents can search at 4 fields: Extension, Agent ID, From Date, To Date. Then click Search to receive the result.
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