Primas CX User Guide
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    • Turn on the "Allow Logging Out Of ACD Agent" option
      • Location: Home > Configuration > Screen Pop > User Setting
    • Admin Role: always show the button 
    • Another Role: Depends on the skill(skill group) assigned to the role

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Dynamic Agent Queue Skilling for Avaya Agent Login.

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    • Turn on the Allow Dynamic Skillset at User Setting page (Home>Configuration>Screen Pop> User Setting)

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    • Setup the dynamic skillsets for roles at Dynamic Roles & Skillsets (Home>Configuration>Screen Pop> Dynamic Roles & Skillsets)  

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When the agent has a role that has configured dynamic skillsets go to the Agent Dashboard and open the login dialog:

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The system will display a dropdown and allow the agent to select multiple skillsets to log in to. The agent can select a skillset by typing skill ID, hunt group extension, or hunt group name separated by commas or spaces. The page only filters the hunt groups that are assigned a skill ID and in the page Dynamic Roles and Skillsets.

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If the agent doesn't select any skillset from this dropdown, the system won't request the OSSI API to override the existing skillsets of the Agent ID.

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