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The right side displays all information of the focused row on the left table.
The detailed agent info.
The agent information includes:
Contents | Description |
Extension | Extension of agents |
Agent ID | Agent ID |
Agent Name | Name of agents |
State | Work state |
Talk Time | Total time the agents spend talking to the customer |
Total Call | Total incoming call |
Total Answer | Total calls are answered |
Total Abandon | Total calls are abandoned |
Total Open | Total time the agents spend in ready |
Total Close | Total time the agents spend in not ready |
Last Login | The last login time of the agents |
Last Time In State | The last time in the state of agents |
Activity | All detailed activity of agents |
Logout | Click to log out agents |
The agent activity report.
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Situation 4: The agents can choose only Call Activity, the activity includes: Ring, Answer, CallEnd, PlaceCall, Transfer, Conference, Hold, Retrieve
The .
At the detailed agent info table, the agents click the log out button to log out the agent.
Logic displays the log out button in the "Logout" column
- Turn on the "Allow Logging Out Of ACD Agent" option
- Location: Home > Configuration > Screen Pop > User Setting
- Location: Home > Configuration > Screen Pop > User Setting
- Assign
- Turn on the "Allow Logging Out Of ACD Agent" option