Page History

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• Login Web app and go to menu Configuration → Postcall Survey →  PCS Configuration
  
  
  
  
• Form Survey Configuration, enter all your information. Then, click "Save Configuration" button.
  • Post Call Survey Features:  
    • 0 - None: Notproceed survey data  and survey callback
    • 1 - Report Only: Proceed survey data  but no survey callback
    • 2 - Do Post Call Survey and Report: Proceed survey data and survey callback 
  • Survey ASAP: Do survey callback for any call with agent answer 
  • Survey After Call Ended: For sample, the system will make survey callback after the inbound call ended in 60 seconds. 
  • Minimum Call Duration For Survey: Do survey callback forthe call which matches the minimum talking time to the agent. 
  • Post Chat Survey: Proceed Post Chat Survey 
  • Post Email Survey: Proceed Post Email Survey
    
    
    
     If the system shows this message, you updated successfully PCS Configuration.
    
    
    

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