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This information is displayed as a small dialog at the bottom right corner.

When the call end, it will be closed.

Explain about the The data of the repeated calls at the call history:

1: times of the previous calls.

...

6: contact type of the call (phone call/email/chat).

Border color depends on the number of days since the last previous call.

The number of days, the used color and message can be configured at in the web application. 

Info

Content by Label
showLabelsfalse
max5
spacesPRIMASCX
showSpacefalse
sortmodified
reversetrue
typepage
cqllabel = "kb-how-to-article" and type = "page" and space = "PRIMASCX"
labelskb-how-to-article

...

Page properties
hiddentrue


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