This feature allows you the admin user to configure a specific time for automatically logging out all agents from their assigned queues.

Enable the Force Agent Logout Feature

• Navigate to Configuration → Screen Pop → Agent Feature page.
• Check the checkbox [Forced Agent Logout] to enable the feature.
  

Define the logout time for each skill

Configure the specific time for forcing all agents to log out from the queue. This time value will determine when the agents will be automatically logged out.

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