Primas CX User Guide
Space shortcuts
Page tree
Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 3 Next »

Summary

This guideline will help you configure the Web Notifier in WebApp. There are two main parts:

  1. Web Plugin configuration.
  2. Notifier user setting.
  3. Configuration troubleshooting.

Part 1. Web Plugin configuration

The main configuration which decides the Screen-pop will show to the agent or not is Web Plugin configuration. The configuration is placing in Configuration/Screen Pop/Web Plugin of the SiteMap tree.

Web Plugin screen

To upload or update a version of Web Plugin, you should do these following steps:

Step 1: Upload the web plugin.

The default active configuration after uploading the new web plug-in is INACTIVE  with the red circle.

If the web plug-in state is in INACTIVE state, the Web Notifier will have NO action for this Web Plugin.

NOTE: 

The valid web plugin must follow these following rules:

  1. A plugin in DLL form which was create with the guideline in primas confluence.
  2. If you uploaded the DLLs which was extested in the system, the only case was accepted is the DLLs that have the higher version tag.
  3. If you upload the DLLs which is generated in MVC framework to the system. The Primas CX will die. (See how to fixed it) 


Step 2: Active and configuration

Click to the icon in the Active column, then confirm. It will take a while to restart the web application.

After a minute, the active state turn to ACTIVE with a green check.


  • No labels