Primas CX User Guide
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Summary

This guideline will help you configure the Web Notifier in WebApp. There are two main parts:

  1. Web Plugin configuration.
  2. Notifier user setting.
  3. Configuration troubleshooting.

Part 1. Web Plugin configuration

The main configuration which decides the Screen-pop will show to the agent or not is Web Plugin configuration. The configuration is placing in Configuration/Screen Pop/Web Plugin of the SiteMap tree.

Web Plugin screen

To upload or update a version of Web Plugin, you should do these following steps:

Step 1: Upload the web plugin.

  



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