Primas CX User Guide
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Predial Management

Access predial manager portal: Predial - PredialPlan with manager user ddo@primas.net, Password: A@z200711

Primas Center - Key:

  • IVR prompts for demo (run on lab 6.119)

Welcome to Primas Medine.

  1. For a new claim, press 1. For claim status, please press 2.
  2. Please enter your phone number with 10 digits.
  3. Please enter your medical record number with 5 digits.

Thank you. Please hold while we transfer you to a representative

  • Predial plan uses key press
  • Plan has been trained, estimated and be ready for executing or outreach from campaign manager. We can "Re-train" and "Start EWT" again to get new EWT and apply new value for outreach.

Primas Medicare - Voice: Predial plan uses voice

IVR prompts for demo - run on call flow Predial-Demo of lab 6.33

  1. Welcome to PrimasCX self-service. Are you a patient?
  2. Please enter your Patient ID
  3. Can you tell me your phone number?
  4. Please say your patient date of birth
  5. Please wait for the presentative.

When the user complete Training and Estimation process, the data will be synchronized to campaign management.

Agent Management

Agent and Queue are added on call flow https://callflow002.primas.cx/ and synchronized to Primascx Primas CX Web App :: Agent

The user can use any agent: 50001, 50002 or 50007 for demo. All of them belong to both of queues 10001 and 10002.

Agent has to login ACD on agent dashboard to use Web phone and login web notifier to receive predial pop up.

Campaign Management

Login PrimasCX with role Administrator and go to Predial Campaign page.

Note: use another browser or private mode to manage campaign if we are logging in web notifier on the current browser.

These campaigns have been configured with the predial plans. The admin user can force start campaign or go to waitlist to start a token which has been imported already for demo.

Make sure the agent has logged into ACD and web notifier then click "Place Call" button:

  • The data will be pushed from PrimasCX to the Predial app for executing predial plan
  • Wait for reaching EWT or detect human answer
  • Connect the call to the PrimasCX Agent-Queue, show predial pop up when PrimasCX agent answers


Note: The web call could not be good at some first calls. The user should try 2-3 call before demo. After connection has been established, the sound should be ok.


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