Primas CX User Guide
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Predial Management

Access predial manager portal: Predial - PredialPlan with manager user ddo@primas.net, Password: A@z200711

Primas Center - Key:

  • IVR prompts:

Welcome to Primas Medine.

    1. For a new claim, press 1. For claim status, please press 2.
    2. Please enter your phone number with 10 digits.
    3. Please enter your medical record number with 5 digits.

Thank you. Please hold while we transfer you to a representative

  • Predial plan uses key press
  • Plan has been trained, estimated and be ready for executing or outreach from campaign manager. We can "Re-train" and "Start EWT" again to get new EWT and apply new value for outreach.

Primas Medicare - Voice: Predial plan uses voice

When the user complete Training and Estimation process, the data will be pushed to campaign management

Agent and Campaign Management



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