Setup Server
Installation:
- Primas Core → Tra Huynh
- Configure FQ Duy Do
- Web phone(IIS) → Hao Tran Huy
- Call Flow v4.2 → Nhat Nguyen Huy Nguyen
Setup
- Agent/Ext/Queue including: Primas + Call Flow (sync)
- Agent/Ext → Hao Tran Huy
- Queue → Hao Tran Huy
- Agent:
- Install web notifier Chrome extension
- Run auto login → Tra Huynh
- Customer
- QR Code
- Real phone number
Inbound Call
- Menu → Loi Pham
- Press 1 for Car insurance: Workflow → connect agent → show pop-up
- Press 2 for Billing: Self-service → Same as 8x8 Inbound
- Press 3 for Other Support: config offer FQ
SMS
- Self-service → Same as 8x8 Inbound
Chat
- Demo page → Khoa Tra
- Workflow → Primas.net AI training → show chat pop up
Demo Info
Webapp: https://asia-cx.primas.cloud/primascx
Demo page: https://asia-cx.primas.cloud/omnicx/
Callflow: https://asia-cc.primas.cloud
Username: admin@primas.net
PrimasCX webapp user:
chaeverlieradmin/admin@12345
chaeverlieragent/agent10011
AgentID/Extension:
10011: Agent Chaeverlier (pass Agent10011)
Queue/VDN:
10029: Car Insurance
100210: Billing
100211: Other support
Inbound
- Call the number 6265219820
- Press 1 to