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This feature will allow a caller to interact with text messages while the call is waiting in the queue.
- Make Using Web call at the Demo page to make the call to agent, press 1 to go to the Billing queue. When the call is delivered to the agent, the agent picks up the phone.
- Open another web browser, repeat the steps above to make another call.
- When the queue threshold is over 1 minute, make a phone call to 714.274.7475 and using your phone, press 1 so that the demo call waits in the queue.
- Make a demo phone call, press 2 for the first prompt, press 2 for the second prompt.
- Press to go to the Billing queue. The system will offer FreedomQ.
You don't accept join to FQ, then press 1 to accept the text message offer. - A text message will be sent to the caller's phone number automatically. Reply text message with verification info below:
- Patient ID: H11110000
- Reason for contact: can be anything
- From the agent dashboard page, hang up the previous call, the the agent phone will ring and a chat pop-up will show to the agent desktop.
Another pop-up will show in a new browser window to show the caller information. - Accept the incoming call from the agent web page and reply to the chat message.
Hang up the call to complete the demo.
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