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Step 0.1: Install Primas Web Notifier (Chrome Extension)

Web Notifier helps to show screen pop to the agent. The extension only supports Google Chrome or MS Edge web browser

• If you use Chrome:
  • Click Click here, it will open a new tab. In the new tab, click to install the extension.

• If you use MS Edge (Chromium):
  • Open a new browser tab, enter edge://extensions in the address bar to open the Edge extension page, and make sure the option Allow extensions from the other stores at the bottom-left of the page is on.
  • Click Click here, it will open a new tab. In the new tab click to install the extension.

Step 0.2: Configure Primas Web Notifier

Optional step: Pin the Primas Web Notifier icon

After installing the Primas Web Notifier, you should see this iconat the top-right of the web browser. If you don't see this icon, you can click on the icon at the top-right corner of the web browser, find the Primas Web Notifier, click the icon  on the 

It will pin the Primas Web Notifier extension to the browser toolbar so that you can find the extension easier.