Page History

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1. Inbound: 
   Call to 2015026323
       Press 1 Support flow => Go to agent at queue 1000_Support  
       Press 2 Complaint flow  => Go to agent at queue 1000_Complaint 
       Press 3 Main flow 
                Press 1 => Go to agent at queue 1000_Agent_Skill_1
                Press 2 => Go to agent at queue 1000_Agent_Skill_2
                Press 3 => Go to agent at queue 1000_Agent_Skill_3
                Press 4 => Go to agent at queue 1000_Agent_Skill_4
                Press 9 => Go to agent at queue 1000_Agent_Skill_Eng

2. IVR Speech: Call to 2015026323, press 5 and press to choose language
3. FQ:  Call to 2015026323, press 6
   No agent login: log out agent to offer FQ
   Queue busy: current always offer 
   
4. Web call (Sometimes no the sound in the first call, try more calls)

5. Email: Send email to primas.customers@gmail.com

6. Webchat: chat from Demo page
   Order Bakery - 1000_Agent_Skill_1
   Order Food - 1000_Agent_Skill_2 
   Order Pinto - 1000_Agent_Skill_3
   Other information - 1000_Agent_Skill_4 
   

7. Chat with LINE: search @830qojdu 

8. Screen sharing 

9. Video sharing 

10. Survey: After the call ends 10s, the callback to get the survey will call the customer. (Duration the call more than 10s)