Cloud ACD

Webapp: https://asia-cx.primas.cloud/primascx 

Demo page: https://asia-cx.primas.cloud/omnicx/ 

Callflow: https://asia-cc.primas.cloud 

Username: admin@primas.net 

Pwd: (don't use the default password). 

User: demoagent/11 

Agent: 10008 

Extension: 10008 

Skill:  

        1000_Agent_Skill_1;      

        1000_Agent_Skill_2; 

        1000_Agent_Skill_3; 

        1000_Agent_Skill_4; 

        1000_Agent_Skill_Eng; 

        1000_Complaint; 

        1000_Support 

8x8 Demo 

Caller Number: 5597430101 

LINE BOT ID: @830qojdu 

QR Code  

Config demo: 

1. Add the local account to agent receive the call (domain: asia-cc.primas.cloud:5061) 
   
   
   

2. From local account just add at step1, call to888, press 1 to assign agent to skill (skills added to agent at Agent page)
   Press 2 to remove agent from skill  
   

Feature demo: 

1. Inbound: 
   Call to 2015026323
       Press 1 Support flow => Go to agent at queue 1000_Support  
       Press 2 Complaint flow  => Go to agent at queue 1000_Complaint 
       Press 3 Main flow 
                Press 1 => Go to agent at queue 1000_Agent_Skill_1
                Press 2 => Go to agent at queue 1000_Agent_Skill_2
                Press 3 => Go to agent at queue 1000_Agent_Skill_3
                Press 4 => Go to agent at queue 1000_Agent_Skill_4
                Press 9 => Go to agent at queue 1000_Agent_Skill_Eng

2. IVR Speech: Call to 2015026323, press 5 and press to choose language
3. FQ:  Call to 2015026323, press 6
   No agent login: log out agent to offer FQ
   Queue busy: current always offer 
   
4. Web call (Sometimes no the sound in the first call, try more calls)

5. Email: Send email to primas.customers@gmail.com

6. Webchat: chat from Demo page
   Order Bakery - 1000_Agent_Skill_1
   Order Food - 1000_Agent_Skill_2 
   Order Pinto - 1000_Agent_Skill_3
   Other information - 1000_Agent_Skill_4 
   

7. Chat with LINE: search @830qojdu